FAQ

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It doesn’t matter if you live in the property or not.

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Yes, we can if you let us use your ID and password. We cannot become your co-host on airbnb to offer our service, as our system doesn't support co-host.

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Yes, your listing on Airbnb can be even a tent in your backyard. But it will not be put on Booking.com

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We can’t tell. You can guess if you check the room charge and dates booked of other properties similar to yours in the same area.

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We only accept customer’s inquiries through e-mails. Please make inquiries using the mail form.

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Please inform us in writing that you will cancel. In the case of Airbnb, we can cancel the cancellation in 1 month after accepting cancellation. In the case of Booking.com, the cancellation policy will be severe so it will be canceled after 3 months.

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Please input data required on the calendar on My Page as soon as possible. If you already received reservation during the dates and want to cancel it, some penalties will be applied for host cancellations. You can cancel your contract if there is no guest booking your listing. If there is, we recommend you to keep the contract to let us handle messages from guests. Please refer to airbnb help articles “How do I cancel a reservation as a host?” for details. Booking.com is more severe and it is mandatory to provide an alternative accommodation for guests who booked your room.

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The fee we request are based on your accommodation sales. The date on which the first guest checked in to your accommodation is the date of the first invoice occurrence.

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Host protection Insurance/Host guarantee is provided on Airbnb as follows. Please report the damage/loss through My Page, so that we can make a claim on Airbnb on behalf of you.

- Host Guarantee *When host becomes a victim.
When a guest damages your property
Amount of compensation: US$1,000,000 (This differs depending on your country)
https://www.airbnb.jp/guarantee

- Host Protection Insurance *When host becomes an assailant.
e.g. When guest A spilled water and damaged electrical appliance of guest B or a resident in the apartment, the host of guest A is responsible for the damage.
Amount of compensation: US$1,000,000 (This differs depending on your country)
https://www.airbnb.jp/host-protection-insurance

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Yes, please be assured that our operators are available for 24 hours a day.

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We do. We’ll need you to input all the information on your room in our hearing sheet.

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Do you provide pick up service? Is there any bus stop close to your property? We will need information on how to get on, fare, and timetable etc. for guests if bus or other public transportation is available. We will also need to know how far is your property from the bus stop, and if you can pick up guests from the bus stop.

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Yes, we can. You will need to input all the information required and photos of your property on My Page. Cleaning crew needs to be hired by yourself.

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Yes, but the room for rent should be only for guests and your goods should be kept out of the room. Please install a lock on the door if possible.

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As for airbnb, it should not be a problem if your pet is a dog, cat or some small animal. Your listing will contain the information, so guests who love pets will be interested in staying in your property. We will need photos of your pet as well to be uploaded on your listing. We recommend you to keep your pets in their house (cage) while guests stay in your house. If you have many pets, that should be written on your listing as well to prevent any trouble. Booking.com will not admit it.

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By creating your listing on Airbnb, you agree to treat everyone in the Airbnb community—regardless of their race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age—with respect, and without judgment or bias. You cannot decline guests based on race and so on.

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We will inform you once reservation reception starts. According to your request on the hearing sheet we can set the starting date from the next day or a month later.

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We are located in Asia, North America, and Europe.

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We are afraid that we don’t introduce any real estate properties.

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We are afraid that we don’t introduce any cleaning companies. You should be able to find one on the internet.

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We cannot offer our service in case your property is only available for less than 6 months. Please apply for our service when it’s available for 6 months or longer.

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Yes, it is difficult but we have our original form where you can easily input your information to. The form will prevent mistake and omission of information, and correct input will help to increase your sales.

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Yes, it does. If you have them in your property and didn’t indicate them on your listing, you may lose a sales opportunity. If something indicated in your listing wasn’t actually in your property, then you may receive complaints from guests, which leads unfavorable reviews and loss of sales.

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Yes, people who look for a room on Airbnb(or Booking.com) value reviews. In order to earn favorable reviews, our response to message is always quick and accurate. As a host you will need to keep your room clean, and sometimes guests give you good feedback when you go to greet them.

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We will do it for you. It’s important to set appropriate price to keep your profit. We adopt optimal automated pricing, taking prices in the same area, busy period, and off-season into consideration.

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We have templates that show direction with photos. If many guests still lose their way, we will give an advice for improvement.

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We have templates for house guide to help guests stay comfortably, which shows how to use lights, air-conditioning, and washing machine etc. Smoking rules will be indicated as well to prevent any trouble.

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We respond in English, Chinese, French, Spanish, Korean, Japanese, Thai etc more than 20 languages to acquire reservation from all over the world. Your listing page on Airbnb will be in multiple languages as well.